地址：江蘇省宜興市萬石鎮(zhèn)工業(yè)區(qū)
電話：0510-87843456
0510-87844656
傳真：0510-87845289
網(wǎng)址：www.lea7.cn
郵箱：web@wanxinly.com
一、總則
公司以追求最完善的售后服務(wù)，體現(xiàn)溫馨、溫情、溫暖的服務(wù)宗旨，以品牌化經(jīng)營，提高顧客滿意度為指導(dǎo)方向。
二、服務(wù)承諾
1.售后跟蹤：公司對售出的產(chǎn)品，我們將做長期售后跟蹤服務(wù)，讓我們用周到熱情的服務(wù)保證每一位消費(fèi)者能用上滿意的產(chǎn)品。
2.專業(yè)維修：我們擁有專業(yè)的維修人員，免費(fèi)為各位用戶提供咨詢和介紹產(chǎn)品的使用注意事項(xiàng)等工作。
3、維修時(shí)間：接到客戶電話2小時(shí)內(nèi)給予答復(fù)，江浙滬48小時(shí)內(nèi)趕到現(xiàn)場，其它地區(qū)5天之內(nèi)（特殊情況除外。）
三、管理體制
1.公司設(shè)專門的售后服務(wù)機(jī)構(gòu)和售后配件庫，履行為消費(fèi)者提供售后服務(wù)的職責(zé)。
2.公司負(fù)責(zé)消費(fèi)者反饋信息的收集、投訴的受理。
3.公司將定期或不定期舉辦產(chǎn)品售后服務(wù)培訓(xùn)。
4.公司設(shè)立全國售后服務(wù)熱線咨詢電話，號碼為：0510-87843456，提供在線售后服務(wù)和咨詢與解答。
四、維修服務(wù)細(xì)則
1.公司維修人員須經(jīng)培訓(xùn)合格后方可上崗。
2.公司售后服務(wù)人員在接到維修來電來函時(shí)，應(yīng)詳細(xì)記錄客戶名稱、具體地址、聯(lián)系方式、購買日期、查清存在的問題和故障現(xiàn)象。
3.公司售后服務(wù)主管接到報(bào)修后，初步評價(jià)故障現(xiàn)象，派遣合適的維修人員負(fù)責(zé)維修。
4. 公司維修人員在服務(wù)過程中必須要做到誠心、精心、細(xì)心。
五、服務(wù)準(zhǔn)則
1.一流的服務(wù)態(tài)度，超值的服務(wù)質(zhì)量，宣傳公司文化，樹立公司形象。
2.服務(wù)及時(shí)、快捷，最短的叫修、等待時(shí)間，最少的修理耗時(shí)。
1. General rules
The company uses the pursuit of the most perfect after-sales service to reflect the warm, tender and solicitous service purposes, uses the branding management to improve the satisfaction degree of customer as the guiding direction.
2. Service commitment
1) After- sales tracking: the company will make long-term after-sales tracking service for the sold products from our company, uses our warm and welcoming service to ensure that every consumer can use the satisfied product.
2) Professional maintenance: we have professional maintenance staff that can provide free consulting, introduce products note and other works for all users.
3) Repair time: Reply within 2 hours after receiving customers’ calls, arrive on the scene within 48 hours in the places of Jiangsu, Zhejiang and Shanghai, other places within 5 days, (except for the special circumstances).
3. Management system
1) The company sets up a special after-sales service agencies and after-sakes parts library to fulfill the duties to provide service for consumers.
2) The company is responsible for collecting consumer feedback information and handling the complaints.
3) The company will hold the regular or irregular product service training.
4) The company sets up national service hotline telephone, the number is 0510-87843456, which can provides online service, advices and answers.
4. Maintenance service detailed rules
1) Company maintenance personnel need to be trained qualified before the appointment.
2) When company service personnel receive the service call letters, should make detailed records for customer’s name, specific address, contact details, date of purchase, and find out the existing problems and faults.
3) When company after-sales manager receives the repairs call, he will preliminary evaluate the faults and dispatch the appropriate maintenance personnel to maintain.
4) In the service process, company maintenance personnel must be sincere, meticulous and careful.
5. Service standards rules
1) Uses the first-class service and extra value services quality to promote corporate culture and establish corporate image.
2) Make timely and fast service with the shortest called repair, waiting time and the least repairs time-consuming.